Crystal Vase

Handmade Products

Our handmade pieces are crafted using natural materials, which means no two items will ever be exactly the same. Variations in colour, grain, pattern, and texture are to be expected. These characteristics do not impact the functionality or quality of the item.

Images provided are for reference only, and minor variations are part of the handmade charm. These are not considered faults and do not qualify for return or refund.

Vintage Pieces

Vintage and pre-loved pieces are secondhand by nature and come with a history. While we carefully curate and inspect each item, they may show signs of age and use consistent with their past life. We do our best to capture and describe their condition accurately — however, customers are encouraged to apply a level of reasonableness when it comes to expectations.

By purchasing a vintage piece, you acknowledge its pre-loved status. Imperfections, gentle wear, or signs of repair are not considered defects but part of the story.

Returns & Guarantees

We adhere to ACCC consumer guarantees. This means we are unable to offer refunds or exchanges for change of mind, pricing comparisons, or if an item simply isn’t quite what you envisioned.

Should your item arrive damaged or faulty, please reach out to us within 3 days of receiving your order, with photo evidence attached.

Exchange & Returns

We adhere to ACCC consumer guarantees. This means we are unable to offer refunds or exchanges for change of mind, pricing comparisons, or if an item simply isn’t quite what you envisioned.

Should your item arrive damaged or faulty, please reach out to us within 3 days of receiving your order, with photo evidence attached.

Please note that superficial or non-structural imperfections are considered natural variations and do not qualify for refunds or exchanges.