Refund policy

Returns and Exchanges
We are unable to provide refunds or exchanges for change-of-mind purchases. We appreciate your understanding.

Consumer Guarantees
Under the Australian consumer guarantees, refunds, replacements, or repairs are not available for reasons such as changing your mind, finding the item cheaper elsewhere, or deciding you no longer want or need the product.

Product Inspection
Every item we sell undergoes careful inspection prior to shipping.

Shipping Costs and Returns
Please note that original shipping costs are non-refundable, and customers are responsible for return shipping expenses. We recommend using an insured and trackable return method, as we cannot accept responsibility for items that are lost, stolen, or damaged in transit.

Reporting Faulty and Damaged Items
Our products are handmade in limited quantities, ensuring each piece is unique. Slight variations in design or appearance are normal and part of their charm. However, we maintain rigorous quality checks prior to dispatch.

If your item arrives damaged or defective, please contact us within 3 days of receiving your order. Include your order number, a clear description of the issue, photographs of the damaged item, its packaging, and the shipping label.

Please note that superficial or non-structural imperfections are considered natural variations and do not qualify for refunds or exchanges. For support or further enquiries, please email hello@etostudio.com.au.